Job Title: Assistant Manager – Big Bear Bounce
Location: Durham, NC
About Us:
Big Bear Bounce is an exciting indoor playground facility where kids and families enjoy safe, active fun. We host open play sessions, birthday parties, and special events, creating lasting memories for our guests. We are looking for a motivated and organized Assistant Manager to support our team, ensure smooth daily operations, and provide excellent customer service.
Job Summary:
The Assistant Manager at Big Bear Bounce will work closely with the Manager to oversee day-to-day operations, manage staff, and maintain a high standard of customer service and safety. The ideal candidate will have experience in a supervisory role, a passion for creating positive guest experiences, and a proactive approach to problem-solving.
Key Responsibilities:
- Operations Support: Assist the Manager in overseeing all aspects of facility operations, including staffing, scheduling, event coordination, and inventory management.
- Staff Leadership: Train, supervise, and motivate a team of floor attendants, party hosts, and front desk clerks. Act as the point of contact for staff issues in the Manager’s absence.
- Customer Service Excellence: Engage with guests to ensure they have an exceptional experience, handle questions or concerns, and resolve any issues promptly and professionally.
- Safety & Cleanliness: Monitor and enforce safety protocols and cleanliness standards throughout the facility. Conduct routine checks on play equipment and ensure compliance with safety procedures.
- Maintain cleanliness and organization of the party area before, during, and after the event
- Financial Management: Assist with daily cash handling, transactions, and register reconciliation. Help monitor expenses and work with the Manager to meet revenue goals.
- Event Management: Help coordinate and execute birthday parties, group events, and special activities to ensure smooth, enjoyable experiences for guests.
- Administrative Duties: Assist in maintaining accurate records, preparing reports, and managing any necessary paperwork or documentation.
Qualifications:
- Experience: 1-2 years in a supervisory or assistant management role, preferably in family entertainment, hospitality, or retail.
- Skills: Strong leadership, communication, and problem-solving skills. Ability to multitask and adapt in a fast-paced environment.
- Customer Focus: Friendly and service-oriented with a passion for creating memorable experiences.
- Flexibility: Must be available to work weekends, holidays, and occasional evenings.
- Certifications: First Aid and CPR certifications are a plus or must be willing to obtain upon hiring.
Benefits:
- Competitive pay with performance bonuses
- Employee discounts
- Opportunities for professional growth
- A dynamic and family-friendly work environment
If you’re a team-oriented leader who thrives in an energetic environment, apply today to join Big Bear Bounce as our Assistant Manager and help us create joyful experiences for our community!